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Call center certified to ISO 9001:2008

ISO 9001: 2008, International Organization for Standardization, specifies requirements for a management system where an organization's quality needs to demonstrate its ability to consistently provide products that meet customer and statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer requirements and applicable statutory and regulatory requirements.

All requirements of ISO 9001: 2008 are generic and intended to be applicable to all organizations, regardless of type, size and product provided. When one or more requirements of ISO 9001: 2008 cannot be applied due to the nature of an organization and its product, their exclusion may be considered.

The ISO 9001 family of standards is a set of standards for good management practices for quality, driven by the international standards organization (ISO, International Organization for Standardization). It is a procedure by which a third party gives a written assurance as when a product, process or service complies with the requirements specified in a repository.

This procedure is used and applied to certify for the quality of service of a certain call center anywhere in the world. The strategy used ensures for all investing international parties a high guaranteed quality of services and business transactions, thus providing for all partners safe and profitable deals and work arrangements. Companies dealing with call centers certified to ISO 9001:2008 the characteristics of latest version of the ISO 9000 family to work in the best professional environment technology can provide.

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Certified Contact Center Tunisia

The Contact call center Phona in Tunisia is certified by ISO 9001: 2008 is a guaranteed call center. Obliging to the ISO 9001: 2008 characteristics makes Phona call center top in its field when it comes to call centers in Tunisia.

The norms controlled by ISO 9001: 2008 consist of: (Scope of application, Normative reference, Terms and definitions, System of quality management, General requirements, General requirements for documentation, Management Responsibility, Management Commitment, Customer focus, Quality Policy, Planning, Responsibility, authority and communication, Management review, Resource management, Provision of resources, Human Resources, Infrastructures, Work Environment, Product Realization, Planning of product realization, Customer-related processes, Design and development, Purchasing, Production and service provision, Control devices for monitoring and measuring, General analysis and improvement, Monitoring and Measurement, Control of nonconforming product, Data Analysis, Improvement…).

Phona call center does indeed oblige to all of these norms in order to provide its partners with the best quality service.